• The product must be unopened and in its original packaging.
• The issue must be reported with valid photo/video proof of damage or incorrect delivery.
• Return requests due to taste preferences are not applicable.
• Courier charges for return may be applicable in specific cases.

• Product mishandling or improper storage after delivery.
• Requests raised after 48 hours of delivery.
• Partially consumed products or tampered packaging.
• Any order returned without prior communication or approval.
• Delays caused due to incorrect address or absence at the time of delivery.

If we suspect or have knowledge of any fraudulent or abusive return activity, CrectaFoods (crectafoods.com) reserves the right to refuse service, cancel orders, and initiate legal action where applicable. Your cooperation is appreciated in maintaining a trustworthy and hygienic delivery experience for all customers.